DREAMFORCE 2016 RECAP
As conferences go, Salesforceās Dreamforce is kind of the end-all, be-all. A mixture of sunshine, rock bands, brightly colored signs, BuddhistĀ monks, tech-celebrities andĀ a bit of cloud computing; itās quite a site. As far as ātaking over a cityā Iām not sure, but it definitely takes over SoMa with 170,000 registered attendees this year.With this being our first year exhibiting as a company, VoiceBase was extremely excited to be at the center of the celebra-Ā I mean āconferenceā.
Over the four days, which ends up as one long, 96 hour blur, we learned about new technology and integrations changing the landscape of our industry, we launched some exciting new features, and we loved it all! Below are the highlights from our Dreamforce experience. Feel free to share yours in the comments below!
THE CONFERENCE OF ALL CONFERENCES
Dreamforce is a huge conference, so big that you couldnāt go to all the seminars and keynotes even if you tried to. In case you missed it, we thought weād highlight some of our favorite things.
What we learned
The SalesforceĀ® Ecosystem has anything and everything
From community, analytics, IoT and now AI & Einstein, this is clearly the place to be. The array of companies making up the Cloud Expo Hall ranged from Call Tracking and Sales Optimization tools to APIs powering rich analytics (like VoiceBaseās speech analytics API), and Event Management.
WHAT WE LAUNCHED
SalesforceĀ® x Twilio Integration [Live Demo]
We put together something pretty special for this show ā a never before seen speech analytics integration with SalesforceĀ® and SalesforceĀ® Wave. Using a sleek TWILIOāVOICEBASEāS3āSALESFORCE connection, we were able to automatically populate SalesforceĀ® CRM records with transcriptions of calls, then aggregate data like; how many calls were appointments, job inquiries or sales- directly into SalesforceĀ® dashboards. Imagine what you could do.
CUSTOM VOCABULARY [LIVE DEMO]
Customers can now add industry specific terms or acronyms to our speech engineās dictionary in order to improve keyword recognition and increase their overall accuracy. Many times there are unique words such as company names, product names or acronyms that need to be spotted but are not in the standard dictionary. Until now this level of advanced recognition required human processing. Interested? Book a demo with us to test it our yourself with your favorite new complex term or crazy name!
SCHEDULE A DEMO
WHAT WE LOVED
New Voice Media’s Cookies!
I have to say, those freshly baked cookies were delicious and the aroma filled the entire show floor. As it turns out, warm cookies are just the right fuel to keep our team awake, excited, and ready to go all day long! Bravo to that idea. We may install an oven in the office for just this purposeā¦
Einstein & AI
Artificial intelligence was the hottest trend at Dreamforce this year. Everyone in this industry is looking for automation, weāve said it before; that is the holy grail. Itās about time these slow pokes jumped on the predictive-analytics-and-more train! We canāt wait to see what they build here, and what we build on top of that to use speech analytics to automated business process!
U2 & Dreamfest ā DUH!
Salesforce knows how to throw one hell of a party and did not miss out on details at Dreamfest! There was an abundance of delicious food, tasty beverages, and amazing tunes by the one and only U2 to cap off the end of Dreamforce.Ā Hereās a pic to make you jealous of all the fun we had!
