Why PCI Compliance Matters
Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices.
VoiceBase Named a 2017 Stratus Award Winner For Cloud Computing
We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing.
Voice of the Customer: Understanding Your Customer’s Experience
While there may be some truth to the randomness of your customer experience, the advent of accurate speech recognition technologies in recent years is looking to buck the difficulty of the unknown with your customer interactions.
Predictive Insights: How Deep Learning Neural Networks Can Deliver Better Call Monitoring Insights
Neural networks and machine learning, now widely referred to as deep learning, are defined as a machine’s ability to pick up on patterns and learn from experience to perform tasks, much like the human brain.
7 Tools to Get the Full Picture of Your Customer Interactions
No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base.