It All Starts with an Accurate Automatic Transcription
Thanks to advances in technology such as deep learning, we find ourselves on the heels of an automated revolution: seemingly everything in our lives is becoming more automatic.
Customer Spotlight: Auto Tagging with OrecX
A pioneer in the call recording industry, OrecX has recently announced a full integration between their product Oreka TR (voice recording software), and VoiceBase.
How Cloud and Speech Technology are Changing Call Center Analytics for the Better
Call center analytics provide executives as well as contact center management a way to gain access to transformational insights to improve customer service, sales, and minimize risk.