Voice Analytics Blog
Meet VoiceBase at Call Center Week, June 28-30 in Las Vegas
Call Center Week is one of the world’s largest Contact Center Conferences and Expos and therefore, is a hub of information on the latest technology to detect, analyze and improve the customer experience.
Top 5 Takeaways from SIGNAL 2016: The Marketplace, The IPO, 1 Million Developers and More!
Twilio’s Signal conference (formerly known as TwilioCon) is one of the most highly anticipated weeks of the year for the Unified Communications industry.
How to Build Speech Analytics Into Any Twilio App – A Signal16 Talk
What does a Twilio integration with VoiceBase look like?
Automate Call Center Agent Scoring With Voice Analytics Automation
As much as they would like to, call centers cannot afford to manually score 100% of their recorded calls by human monitoring.
How to Transition from Human Call Scoring to Auto-Call Scoring in 5 Easy Steps
With the combination of highly accurate speech to text, intelligent keyword/topic extraction, and predictive insights training models, automatic event detection in spoken content is not only possible, but works really well.
3 Major Benefits of Auto Call Scoring for Cloud Contact Centers
With so many opportunities coming out of automated call scoring, we’ve outlined the top 3 benefits for customers to get started and begin reaping the rewards.
VoiceBase Named Top 20 Fastest Growing Big Data Companies
We’re excited to share that The Silicon Review has named VoiceBase as one of the 20 Fastest Growing Big Data Companies of 2016!
Call Center Week, What’s in Your Calls?
Speaking of thinking “outside the box,” VoiceBase is excited to be exhibiting our cloud scale APIs for machine transcription, speech analytics, and predictive analytics.
What’s Missing From Your Call Center Scorecard?
So what are you really missing from your Call Center Scorecard? Automation.
Contact.io – The Next Great Show for Call Marketing
Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.