Voice Analytics Blog

PCI Compliance and Risk for Enterprise Telecommunications

by Alissa Pagels-Minor | Big Voice, Call Center

PCI - PII Redaction requirements Electronic data processing laws are constantly evolving and there are many standards and regulations that today’s businesses need to maintain. PCI - DSS, the International Payment Card Industry Data Security Standard, is a global...

Call Center Data Security in the New World of WFH

by Alissa Pagels-Minor | Call Center

The way call centers handle their data is crucial, and now that many around the globe will have to rapidly switch to a telecommuting model, they are faced with a whole new set of challenges.

How to Regulate Compliance with Speech Analytics

by Amelia Ortiz | Call Center, Contact Center

As access to sensitive consumer information proliferates, so does the number of attempts to compromise this data.

Accelerate Time-to-Value With Predictive Analytics

by Alissa Pagels-Minor | Featured

What if you could predict when a customer was likely to churn before they cancel service?

Leveraging Voice of the Customer with Voice Analytics for Powerful Customer Experiences

by Vicky Avalos | Big Voice

Listening to the true Voice of the Customer (VoC) has never been as critical and demanding as it is today. As each consumer’s needs are different, understanding each one is vital to providing a great customer experience (CX).

Preparing Your Contact Center for the Holidays

by Olivia Moore | Educational

When it comes to purchases, voice is still king, with over half of consumers preferring to call a brand when issues arise or when making high value purchases. To help your call center be successful this season, we have some tips to keep your head above water.

Where Data Meets Community: Highlights From Tableau Conference 2019

by Alissa Pagels-Minor | Big Data, Events, Partners

The VoiceBase team joined over 20,000 other data-minded people at one of the most engaging and empowering analytics events of the year – Tableau Conference! Attendees descend upon Vegas to sharpen their data analytics skills, connect with other industry pros, and get inspired by the community.