Voice Analytics Blog
11 Ways to Leverage Speech Analytics for Marketing
Tracking your digital ads are difficult if you have no way to tell which ads drove calls and resulted in sales.
5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities
Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.
How to Spot Bad CX in Your Contact Center
Speech Analytics tools can be used to evaluate all of the calls going in and out of a call center for important customer experience (CX) insights.
Compliance Monitoring: Harnessing the power of speech analytics
No matter your specific vertical, maintaining an intimate understanding of every voice interaction between customers and agents is integral for call centers to maximize revenue, retention rates, and customer security.
Boosting Sales by $100K per month with Call Center Voice Analytics
Proactive Dealer Solutions used Voice analytics solutions to analyze every call going in and out of their dealerships to learn more about their customer journey. What they discovered allowed them to take action and improve processes internally to optimize the way customer interactions were handled, which had positive impact on their sales.
VoiceBase at Enterprise Connect 2019: Announced Strategic Partnership with Tableau!
Last week the VoiceBase team traveled from San Francisco, CA to Orlando, FL for one of the largest collaboration conferences in the U.S., Enterprise Connect!
AI-Powered Speech Analytics for the Data-Driven Enterprise: Visit Us at Enterprise Connect! March 18-20, 2019
This is the leading conference and exhibition focused on enterprise communications and collaborations.
Call Analytics For BI: The Key to Increasing Speed-to-Value
As an analyst, you work every day with raw data, trying to make sense of the figures so that coworkers can turn it into actionable information. But the vast majority of your coworkers and end users are not analysts. They don’t think in terms of metadata, database schemas, or ETL logic. This can cause a huge communication barrier between you as the analyst and the business end users.
Simplifying Quality Assurance with Amazon Connect and VoiceBase
While human scoring of agent conversations has been the standard for decades, it is no longer necessary for humans to pour over countless hours of recordings to unearth valuable insights.
Visual Voicemail
Quickly and conveniently scan your voicemails by turning them into readable text.