Voice Analytics Blog
7 Reasons Why Companies Should Consider Amazon Connect For Their Cloud Contact Center
Because of this huge market opportunity, companies you may not expect are entering the market. The latest big entrant is Amazon Web Services. When they could not find a suitable contact center for their own internal requirements, they decided to build one themselves.
Breaking the Silo: Connecting the Data Between Sales, Service & Marketing
Our businesses and organizations are becoming increasingly complicated environments with each passing year. Inevitably, as you grow, you’re going to find yourself creating new departments, starting special project groups, and hiring more people all along the way.
Human Transcription or Transcription API? How Switching to Automatic Call Scoring and Analytics Can Save You Valuable Resources
One of the ways that automation technology is improving the way that we do business is through Automatic Speech Recognition, or ASR.
From the Rolodex to Deep-Learning Speech Recognition: How Automation Has Changed the Call Center
Where did the concept of a call center come from? How has the industry evolved over the years? And what does the future of call centers look like?
5 Benefits of Being PCI Compliant
WHY IS IT IMPORTANT TO BE PCI COMPLIANT?
The Payment Card Industry Data Security Standard (PCI DSS) is a set of rules and regulations around credit cards, sensitive payment data, and other identifiers. Merchants are subject to $25+ fines per card leaked, suspension of merchant privileges, and mitigation costs that could skyrocket into millions of dollars for even a small data breach.
Why PCI Compliance Matters
Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices.
VoiceBase Named a 2017 Stratus Award Winner For Cloud Computing
We are excited to announce that VoiceBase has been named a 2017 Stratus Award Winner for Cloud Computing.
Voice of the Customer: Understanding Your Customer’s Experience
While there may be some truth to the randomness of your customer experience, the advent of accurate speech recognition technologies in recent years is looking to buck the difficulty of the unknown with your customer interactions.
Grow Your Compliance Toolkit: Why Omni Channel Monitoring Matters
Back in the day, retailers would lock their doors and turn on their alarm system in order to keep their merchandise and customer’s information secure. However, as the world moves towards a more connected economy and businesses strive to become omni-channel to meet that demand.
Predictive Insights: How Deep Learning Neural Networks Can Deliver Better Call Monitoring Insights
Neural networks and machine learning, now widely referred to as deep learning, are defined as a machine’s ability to pick up on patterns and learn from experience to perform tasks, much like the human brain.