Voice Analytics Blog

Artificial Intelligence, Machine Learning & Deep Learning: A Love Triangle

At VoiceBase we believe speech analytics is a game of “what is most likely to have been said here”. Various companies have different strategies on how to answer that question with the highest degree of accuracy.

7 Tools to Get the Full Picture of Your Customer Interactions

by Natalie Chilton | CRM

No two people are alike. More and more, it is critical to think about each individual customer as an isolated situation rather than developing a scenario or response that blankets your entire client base.

#COMPLY2017 The Leading #RegTech Conference: 3 Reasons Not To Miss It!

by Emily Nave | Events

This week, June 7th & 8th, Performline will host two action-packed days of insights, sessions, best practices, parties and networking in New York City during the biggest RegTech & Compliance Conference of the year—and one conference you definitely can’t afford to miss!

It All Starts with an Accurate Automatic Transcription

by Natalie Chilton | API, Call Center

Thanks to advances in technology such as deep learning, we find ourselves on the heels of an automated revolution: seemingly everything in our lives is becoming more automatic.

Customer Spotlight: Auto Tagging with OrecX

by Natalie Chilton | Partners

A pioneer in the call recording industry, OrecX has recently announced a full integration between their product Oreka TR (voice recording software), and VoiceBase.

The Newest Twilio Marketplace Add-On From VoiceBase: Transcription with Custom Vocabulary

by Emily Nave | Brand, Events, Partners

At Twilio’s yearly SIGNAL conference this week, VoiceBase has announced a 3rd Add-On for the Twilio Marketplace; VoiceBase Transcription w Custom Vocab.

How Cloud and Speech Technology are Changing Call Center Analytics for the Better

by Natalie Chilton | Big Data, Call Center

Call center analytics provide executives as well as contact center management a way to gain access to transformational insights to improve customer service, sales, and minimize risk.

Leveraging Voice: How Deep Learning Recognition is Influencing Data Analyzation for Businesses

by Matt Aquino | API

Machines are getting smarter. That’s because they incorporate deep learning, or the training of artificial intelligence to understand and teach itself based on human input.

Speech Analytics and the Cloud: Customer Experience and ROI

by Emily Nave | Big Voice

Investing in speech analytics software is the best way for businesses and enterprises to drastically enhance overall performance and customer satisfaction.