Voice Analytics Blog
How to Enable The Next Generation of Customer Heroes at OPENTALK 2017
Join VoiceBase and other communication market leaders at TalkDesk’s this April 25 & 26 at the Regency Centre in San Francisco. Opentalk is a revolutionary event designed to discuss and reshape current trends in customer communication.
The New Era of Enterprise Connect: Top 5 Trends Changing The Show
“Enterprise Connect 2017 was one of the better shows I’ve been to in years…” This was a sentiment we heard over and over, among attendees, exhibitors and analysts at the show this year.
Are Voice Analytics Truly Autonomous or Are Humans Still Required?
Contact centers are on the front lines of shaping a customer’s experience, which gives them the perfect platform to enact predictive analytics in order to improve customer satisfaction, loyalty and retention.
Speech Analytics for the Cloud: Catch Us At Enterprise Connect!
Stay on top of industry trends in the next generation of enterprise communications and collaboration systems and services at Enterprise Connect 2017.
How To Leverage Artificial Intelligence In Your Call Marketing Strategy
Artificial Intelligence (AI) has become an exciting buzz word that companies love to use when they are trying to describe their solution as “smart” technology. But, what does that really mean?
Top 3 Tips To Increase Sales Using Speech Analytics
Successful sales teams analyze their phone calls to turn them into actionable data that improves scripts and tactics that aren’t working–and hone in on ones that are.
Join the Leaders in Call Marketing Intelligence at Contact.io, Feb. 6-7th in San Francisco!
The most important part of any call is what’s said. With $1 Trillion in US spending influenced by phone calls, marketers need to know which campaigns are making their phones ring.
How to Enable Twilio Dual Channel Recording For Better Speech Analytics
At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.
Codecs, Compression and Consistency: How To Get the Best Accuracy From Your Recordings
It’s important to know that your transcript quality can differ based on a handful of variables, particularly with compression. If you’re looking to surface insights from recorded content with speech analytics, you definitely want to analyze if your current recording formats and/or parameters are a good fit.
VoiceBase Named A Finalist For ‘San Francisco’s Best Tech Startup’ by Tech In Motion
San Francisco’s 2nd Annual Timmy Awards is an effort to recognize the best places for technology professionals to work.