“Enterprise Connect 2017 was one of the better shows I’ve been to in years…” This was a sentiment we heard over and over, among attendees, exhibitors and analysts at the show this year.
Stay on top of industry trends in the next generation of enterprise communications and collaboration systems and services at Enterprise Connect 2017.
At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.
It’s important to know that your transcript quality can differ based on a handful of variables, particularly with compression. If you’re looking to surface insights from recorded content with speech analytics, you definitely want to analyze if your current recording formats and/or parameters are a good fit.
In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.
As conferences go, Salesforce’s Dreamforce is kind of the end-all, be-all. A mixture of sunshine, rock bands, brightly colored signs, Buddhist monks, tech-celebrities and a bit of cloud computing; it’s quite a site.