Why PCI Compliance Matters
Businesses are no longer just physical places, but virtual ones that can be accessed, and breached, anywhere at any time from multiple devices.
How Cloud and Speech Technology are Changing Call Center Analytics for the Better
Call center analytics provide executives as well as contact center management a way to gain access to transformational insights to improve customer service, sales, and minimize risk.
5 Reasons To Combine Data Visualization and Speech Analytics
In the era of big data, and now big voice, successful enterprises are taking advantage of data visualization with open BI tools like Yellowfin or Tableau.
How to Transition from Human Call Scoring to Auto-Call Scoring in 5 Easy Steps
With the combination of highly accurate speech to text, intelligent keyword/topic extraction, and predictive insights training models, automatic event detection in spoken content is not only possible, but works really well.
What’s Missing From Your Call Center Scorecard?
So what are you really missing from your Call Center Scorecard? Automation.
Contact.io – The Next Great Show for Call Marketing
Contact.io, is a new conference focusing on the call marketing industry, and has already established itself as THE call marketing show.