11 Ways to Leverage Speech Analytics for Marketing
Tracking your digital ads are difficult if you have no way to tell which ads drove calls and resulted in sales.
From the Rolodex to Deep-Learning Speech Recognition: How Automation Has Changed the Call Center
Where did the concept of a call center come from? How has the industry evolved over the years? And what does the future of call centers look like?
5 Benefits of Being PCI Compliant
WHY IS IT IMPORTANT TO BE PCI COMPLIANT?
The Payment Card Industry Data Security Standard (PCI DSS) is a set of rules and regulations around credit cards, sensitive payment data, and other identifiers. Merchants are subject to $25+ fines per card leaked, suspension of merchant privileges, and mitigation costs that could skyrocket into millions of dollars for even a small data breach.
Voice of the Customer: Understanding Your Customer’s Experience
While there may be some truth to the randomness of your customer experience, the advent of accurate speech recognition technologies in recent years is looking to buck the difficulty of the unknown with your customer interactions.
The New Era of Enterprise Connect: Top 5 Trends Changing The Show
“Enterprise Connect 2017 was one of the better shows I’ve been to in years…” This was a sentiment we heard over and over, among attendees, exhibitors and analysts at the show this year.
Are Voice Analytics Truly Autonomous or Are Humans Still Required?
Contact centers are on the front lines of shaping a customer’s experience, which gives them the perfect platform to enact predictive analytics in order to improve customer satisfaction, loyalty and retention.