Top 3 Tips To Increase Sales Using Speech Analytics
Successful sales teams analyze their phone calls to turn them into actionable data that improves scripts and tactics that aren’t working–and hone in on ones that are.
How to Enable Twilio Dual Channel Recording For Better Speech Analytics
At Twilio’s last SIGNAL conference, this past May, they introduced their dual channel recording feature which means a whole lot in the world of speech analytics.
Enterprise Call Scoring: Humans vs. Machines
Human scoring was the only option for enterprise call centers to score, monitor, and manage their agents and call interactions for a long time. At that volume of agents and calls, many call center managers quickly discovered they could not afford to re-listen to every call, but they also couldn’t afford not to. So they compromised.
How to Quickly Set Up Speech Analytics in Your Contact Center
Speech analytics is a method of analyzing recorded conversations to extract and parse out data from your business communications to gain additional insights.
How to Compare Speech Engine Accuracy
Speech technology is a game of ‘what is most likely to have been said here’ and the winner is the speech engine that can predict the results most accurately.
Phonetic vs. Fixed Vocabulary Speech Technology
Converting spoken information into text, data or actionable insights is not an easy task. Speech technology is a game of ‘what is most likely to have been said here’ and the winner is the speech engine that returns the most accurate results.