5 Ways to Measure Call Center Employee Experience and Satisfaction
It’s crucial to start somewhere, as monitoring your employee experience (EX) is the first line of defense for your enterprise’s customer experience (CX).
Top 10 Business Intelligence Tools for VoC Programs
By implementing a reliable and appropriate Voice of the Customer program, businesses can bring their operations into the modern era, and lead the way in their digital transformation. To understand and explore all this customer-centric data, there are a range of...
5 Benefits of Being PCI Compliant
WHY IS IT IMPORTANT TO BE PCI COMPLIANT?
The Payment Card Industry Data Security Standard (PCI DSS) is a set of rules and regulations around credit cards, sensitive payment data, and other identifiers. Merchants are subject to $25+ fines per card leaked, suspension of merchant privileges, and mitigation costs that could skyrocket into millions of dollars for even a small data breach.
The New Era of Enterprise Connect: Top 5 Trends Changing The Show
“Enterprise Connect 2017 was one of the better shows I’ve been to in years…” This was a sentiment we heard over and over, among attendees, exhibitors and analysts at the show this year.
Top 3 Tips To Increase Sales Using Speech Analytics
Successful sales teams analyze their phone calls to turn them into actionable data that improves scripts and tactics that aren’t working–and hone in on ones that are.