Ytel Selects VoiceBase to Enhance Its Cloud Contact Center Solution with Advanced Speech Analytics
On demand keyword spotting and auto-call scoring enable businesses of every size to detect trends and monitor agents
VoiceBase Will Be Doing “Big Voice” Things at LeadsCon Las Vegas!
LeadsCon Las Vegas is the most important event for Lead Gen and Performance Marketing—anywhere.
3 Ways Speech Analytics Will Change the Call Center Industry
This data will lead to more informed decisions and improvements in various areas, some of the biggest effects will be seen in the following disciplines.
Maximizing Call Center Performance
What does it really mean when “this call may be recorded for quality assurance?” Most often, it means that call isn’t improving much.