How Entity Extraction Fuels Powerful Analytics
With NLP, NER trains AI models to automate their understanding in the same way — in other words, it helps them think more like us.
How to Get Formatted Text & Turns Transcripts
At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn’t being transcribed how you need it, what’s the point? There’s a myriad of factors to consider when dealing with Automatic Speech...
Where Data Meets Community: Highlights From Tableau Conference 2019
The VoiceBase team joined over 20,000 other data-minded people at one of the most engaging and empowering analytics events of the year – Tableau Conference! Attendees descend upon Vegas to sharpen their data analytics skills, connect with other industry pros, and get inspired by the community.
VoiceBase Releases New Omni-Channel Functionality
VoiceBase Expands Beyond Voice, Offering Text Analytics, Introduces VoiceBase Online and Enterprise Accelerator. This release provided organizations omni-channel views of their customers and unparalleled flexibility and speed in deployments.
Data Viz For a Cause @ #Data19
VoiceBase and is excited to join the #DataFam community and to share the potential of speech analytics.
5 Benefits of Using a Business Intelligence Tool: Turn your Voice Data into Opportunities
Why use a BI tool? Because big data is everywhere. Whether they realize it or not, every department including, sales, marketing and customer support is collecting data on a daily basis.