3 New Trends in Cloud Contact Centers to Make Your Business Run Faster and Better
But with new technologies available in cloud contact centers, companies are taking advantage of those recordings to improve business operations.
Voice Analytics: Enterprise Value Rising
VoiceBase voice analytics technology extends from the contact center to the enterprise, powering call tracking, compliance, agent monitoring, and sales coaching.
OrecX Call Recording Integrates with VoiceBase Voice Analytics
OrecX (Booth 367), the world leader of open source call recording applications for call centers, enterprises and communication service providers, today announced full integration between Oreka TR (voice recording software), and VoiceBase voice analytics.
VoiceBase to Extend its Cloud Contact Center Reach Through Support of Amazon Connect
VoiceBase is among the first APN Partners to support Amazon Connect and deliver advanced speech analytics to a growing cloud contact center customer base
VoiceBase to Extend its Cloud Contact Center Reach Through Support of Amazon Connect
VoiceBase is among the first APN Partners to support Amazon Connect and deliver advanced speech analytics to a growing cloud contact center customer base