All things VoiceBase around the web.
NEW YORK, Oct. 27, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services.
A Fortune 500 telecommunications provider with a subscriber base of 20 million needed a solution to accurately redact sensitive PCI data for their contact center.
VoiceBase Delivers Predictive Analytics to Slice, Giving Local Pizzerias a Bigger Piece of the Pie VoiceBase provides actionable insights for clients like Slice to best serve their customers and optimize operations. San Francisco, CA, USA, Jan. 12, 2021 (GLOBE...
With VoiceBase’s PCI redaction capabilities in Freshcaller, Freshworks can expand its use cases into key verticals like healthcare and frontline services that require specific handling of sensitive data. Freshcaller from Freshworks is a modern, cloud-based phone system that enables businesses to drive high-touch support & sales conversations for organizations anywhere in the world. “Our Freshcaller contact center solution helps businesses of all sizes handle their inbound sales and support calls. We are committed to delivering customer delight, with end-user privacy in mind,” said Preethy Padmanabhan, Director of Product Marketing at Freshworks.
Voice Analytics has been empowering frontline workers in contact centers and organizations for years, but 86% of businesses report that they need better technology-enabled insights to really gain value from their data. The value of these analytics can be transformational for enterprises.
VoiceBase User Case for detailed insights in customer calls
Enterprises will now be able to leverage consistent categorization and analysis using a unified platform, rather than siloed channel views of critical customer information.
VoiceBase, the leading open architecture solution for AI-powered speech analytics, announced a strategic partnership with Tableau Software, the leading visual analytics platform, to transform how enterprises make broad use of speech analytics data.
VoiceBase, the leading provider of AI-powered speech analytics announced its assistance to the University of Sheffield in adding over 60 new PhD students to propel the next generation of artificial intelligence in speech and language technologies to the next level.
SPIF members, who represent cutting-edge telcos from over 50 countries and who serve over 3B customers, selected four companies from hundreds of presenting communication startup companies and 20 SPIFFY nominees as best-in-class in their respective categories. Each winner, who is set apart for their dedication, technical vision, and interest from the global service provider community, is a company to watch in the telecommunication industry.