News & Press

Telecommunications began with the invention of the telegraph in 1837, the telephone in 1876 and has evolved from voice communications to include text, video and satellites. This award recognizes the company that advanced the noble cause of improving telecommunications, and the nominees have demonstrated their commitment to this expanding field to our Service Provider Forum by creating solutions that advance people’s ability to communicate whenever and wherever they want.

Vonage (NYSE: VG), a business cloud communications leader, is advancing real-time intelligence in the enterprise by combining the power of Nexmo, the Vonage API Platform (Nexmo), with the offerings of a growing network of artificial intelligence (AI) providers, including Amazon Web Services (AWS), Google Cloud, and Microsoft; and AI-enabled Platforms and ISVs, including Workplace by Facebook, i2x, MuleSoft, OneReach, Over.ai, VoiceBase, Talkpush and Voicera.

AI-powered speech analytics provide actionable intelligence from all media content for eMAM customers will increase discovery and value of their large archives.

Using a familiar SQL-like language and a web-based Analyst workbench, Analysts can quickly build call Categories at scale to power dashboards, scorecards, and KPIs that matter the most to an enterprise.

VoiceBase enables CX-E users to instantly read important and time sensitive voicemail messages within seconds of the recording being completed

The VoiceBase Integration for Amazon Connect is easy to configure enabling call recordings to be transcribed and analyzed within minutes.

Voice analytics provider VoiceBase now has a direct line to businesses using Voxbone’s communications services, in order to deliver valuable insights in just a few clicks.

VoiceBase the industry leading provider of speech analytics for the cloud, today announced the company has validated compliance with the Payment Card Industry (PCI) Data Security Standard (DSS) version 3.2 as a “Level 1” service provider for its PCI Detection & Redaction features.

OrecX (Booth 367), the world leader of open source call recording applications for call centers, enterprises and communication service providers, today announced full integration between Oreka TR (voice recording software), and VoiceBase voice analytics.