HOW TO IMPROVE CALL CENTER OPERATIONS WITH AI: A CASE STUDY
Learn how AI-Powered Voice Analytics increases sales conversions, lowers AHT, and improves agent training and operations methodology.
What Is Sentiment Scoring?
How do customers really feel about your company? Approximately 90% of customers rely on the quality of customer service they receive when deciding whether or not to keep working with a business. A bad experience with a customer service representative can...
Marketing Leader’s Guide to Customer Conversational Analytics
Being data-led and customer-centric is no longer an option if a brand wants to remain competitive. Learn how marketing leaders can leverage speech analytics technology to understand key customer and market trends.
AVANTIVE SOLUTIONS OPTIMIZES BPO SALES PROCESSES WITH VOICEBASE
HOW CAN YOU INCREASE BPO CALL CENTER REVENUE AND EFFICIENCY?
Avantive Solutions faced a difficult challenge: improving agent sales performance and outcomes.
They had ambitious goals – and they reached them. How? They leveraged some of the most powerful AI speech technology on the market and scanned and analyzed 100% of their customer interactions to strategically approach sales optimization. What they discovered allowed them to surpass their goals, and increase sales conversions by over 100%. Learn how they did it in this case study.
Insurance Call Center Voice Analytics Case Study
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.
Executive Guide To Call Center PCI Compliance
PCI Compliance and other regulations govern call centers of today – learn about the many considerations for security to keep in mind.