About Freshcaller

Freshcaller from Freshworks is a modern, cloud-based phone system that enables businesses to drive high-touch support & sales conversations for organizations anywhere in the world. By virtue of being a cloud-based phone system, Freshcaller enables businesses of all sizes to run virtual call centers without having to purchase any phone hardware. Loved by 6000+ businesses,  Freshcaller provides key capabilities such as customizable Voicemails, multi-level IVR (Phone Tree) system, Smart Escalations, pre-built and custom Call Center Analytics, Call Recorder, context transfer through Notes, Call Monitoring, Call Masking, Call Conferencing, unlimited concurrent calls, and virtual phone numbers in 90+ countries.

About Freshworks

Freshworks provides innovative customer and employee engagement software for businesses of all sizes, making it easy for teams to acquire, close, and keep their customers for life. Freshworks SaaS products  provide a 360-degree view of the customer, are ready to go, easy to use and offer quick return on investment. Headquartered in San Mateo, California, Freshworks has 3,400+ dedicated team members serving our customers throughout the world. 

Freshcaller-VoiceBase integration

This integration allows VoiceBase to screen all the recordings of any Freshcaller account that has an active integration with VoiceBase and detects if there’s sensitive information exchanged (For ex. When an agent and end caller are in a conversation where credit card details are divulged). The voice analytics technology of VoiceBase scrubs off / replaces that part of the call recording with a blank tone.  This integration thereby enables users to have better control on the information that gets exchanged over calls apart from other call recording controls that Freshcaller has built-in like pause recording, resume recordings, disable and, opt in.