There is so much data embedded in our voice such as pitch, tone, speed, volume, etc, that is more critical to understanding what is being said, than the words themselves.
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How to Get Formatted Text & Turns Transcripts
At the core of any good voice analytics solution is a solid speech-to-text transcription. If your voice data isn't being transcribed how you need it, what's the point? There's a myriad of factors to consider when dealing with Automatic Speech Recognition (ASR)...
Voice Analytics for Digital Transformation, a Case Study
Voice analytics software is not created equal. Let VoiceBase guide you through your digital transformation.