VoiceBase for TWILIO

Infuse any Twilio app with AI-Powered Speech Analytics

Quickstart Guide

Receive automatic transcriptions, keyword flags, category tags or complex predictions from you Twilio-powered call recordings. With VoiceBase AI-powered speech analytics, we make it easy to surface intelligence and aggregate data from what’s spoken on your phone lines.

Dual Channel Recording

Dual channels or stereo recording means VoiceBase can separate the caller from the agent for transcription, keyword spotting and other speech analytics features. Now you can detect who said what, and power rich insights from call recordings.

Visual Voicemail

Gaining access to what is spoken inside these recordings is absolutely critical for agent monitoring, compliance, keyword spotting, trend detection and much more. VoiceBase provides tools to enable developers to identify and distinguish between hot leads, non-prospects, complaints, etc.

Get the installation quick start guide

AI-powered speech analytics for your cloud contact center. Download the guide to get started with VoiceBase speech analytics in your Twilio-powered solution.
Top Takeaways
  • Automatic Speech-To-Text & Keyword Extraction
  • PCI, SSN & PII redaction
  • Custom speech analytics for your use case