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See our End-to-End Voice Analytics platform in action.
Discover what’s possible when you unlock the value of conversational insights.
VoiceBase is helping enterprises and SMBs around the world to transform their customer data ecosystem by de-siloing conversational data and delivering it across the enterprise to the organizations that need it most.
Historically, contact center data analytics has been a siloed, low-ROI practice. With the VoiceBase AI-Powered Voice Analytics Platform, business leaders are gaining a unified view of customer-centric data, and insights that improve customer experience, accelerate revenue, and lower costs.
Features:
- Speech-to-Text at Scale
- Real-Time Agent Coaching
- Auto Payment Card Redaction
- Consumer Sentiment Scoring
- Agent Performance Optimization
- Quality Assurance and Alerts
- Consumer & Market Intelligence
- Custom Speech Analytics Engines
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Guides about voice analytics, leveraging VoiceBase products in your Call Center, and More:
VoiceBase Acquired by LivePerson
NEW YORK, Oct. 27, 2021 /PRNewswire/ — LivePerson, Inc. (Nasdaq: LPSN), a global leader in Conversational AI, today announced two major strategic acquisitions: VoiceBase, a leader in real-time speech recognition and conversational analytics; and Tenfold, the world’s most advanced customer engagement platform for integrating communication systems with leading CRM and support services.
Voice of the Customer Analytics
Customer-centric data
is the key to improving
customer experience,
brand management, and
revenue.
Digitizing Voice: A Great Source OF DATA for Organizations to Tap
While it might seem mundane, digitizing voice data is essential for downstream advantage. There are significant benefits in gathering, aggregating, analyzing, and leveraging appropriate actions from voice data. There are obvious benefits in customer service, sales management, and compliance. Voice data is an equal tributary in the growing data mesh that organizations are dealing with for now and the future. We are only at the beginning of leveraging voice data, so expect a big push in brand monitoring next.
What Is Voice of the Customer?
Listening to the...
Predictive Analytics for Strategic Insights
Predictive analytics is an advanced form of data mining that leverages machine learning to identify patterns in voice recordings, intuit a speaker’s intent, and predict a future outcome — be it a sale, account cancellation, or one of many customized “X” signals your clients might request.
What Is Wrap-Up Time? 7 Ways to Reduce It
Call center agents...